Our Firm’s Policies
Our Law Firm’s Practices and Policies
We hope these Policies help you know what to expect from our firm. We at The Law Offices of Hoy & Sahlas, LLC. want our clients to be satisfied in all ways with their legal representation. If you ever have any questions, comments, or complaints about our policies, your billing, or any aspect of our representation, please let us know. Our practice grows through referrals by satisfied clients. We want our clients to be satisfied with our services.
Office Hours/Business Hours
- Our general office/business hours are Mondays through Fridays, 9:00 a.m. to 5:00 p.m., and our office is closed on Federal Holidays.
- Documents may dropped into our mail slot on our office suite door if the office is closed.
- Clients coming in to sign or pick up documents from the administrative assistant should call in advance to ensure that someone is present and not momentarily away at lunch, etc., and that the documents are ready to be picked up.
- Office meetings with our attorneys are by appointment only and during our regular business hours. Please feel free to call or email us to schedule an appointment.
- Our firm provides legal advice and representation, but not “do it yourself” advice or “how to” steps for clients seeking to be their own attorney and avoid retaining a lawyer.
Our attorneys keep the client’s personal information and communications with our firm confidential. However, if a client has a third party professional involved in a particular matter, such as a real estate agent, a financial advisor, a mortgage broker, an accountant, a title insurance company or other related professional, then we will provide them with the client’s relevant information regarding a matter unless the client specifically instructs us otherwise.
- We return phone calls, facsimiles and emails within a reasonable time, typically within 24 hours. We attempt to be accessible to our clients and work diligently to respond faithfully, within the confines of our schedule and workload.
- Phone calls, emails, and facsimiles made to our office after business hours or on holidays will be responded to by our staff or attorneys during our normal business hours.
- We keep our client reasonably informed about the status of a matter and promptly comply with reasonable requests for information.
- Our attorneys explain a matter to our clients to the extent reasonably necessary to permit the client to make informed decisions regarding the representation. For example, we may provide only salient and pertinent information rather than educating a client as to the exact legal meaning of every word or provision within a legal document.
- Content and language in letters, emails and other communications by our firm with opposing counsel or third parties in furtherance of our representation of a client’s matter will be formulated by our attorneys and are not subject to the client’s review/approval.
- Our lawyers abide by a client’s decisions concerning the objectives of the representation, however, our lawyers formulate the legal strategy for any particular matter and may consult with the client regarding the same.
Establishing an Attorney-Client Relationship
- A free consultation given by our firm to a prospective client does not establish or constitute an attorney-client relationship.
- An attorney-client relationship is established upon a client’s request to hire and our firm’s agreement to represent the client in a particular legal matter and upon that client’s initial payment of fees.
Scope of Representation
- The scope of our representation of a client is limited to the matter for which we were hired and does not extend to other unrelated matters. Our firm’s representation of a client’s new matter shall be by agreement and payment of an additional fee.
- Our firm will not provide legal services which are parceled out or separated from representing a client in the entire matter. For example, a client requesting an attorney to simply draft a deed rather than represent him/her in the entire real estate transaction, or a client requesting an attorney to draft a letter to a particular person in a legal dispute rather than hiring the attorney to represent the client in for that entire matter.
Termination of Representation
- In certain circumstances, we may be required to withdraw our legal representation of a client in a particular matter. For example, if a conflict of interest arises, if a client substantially fails to fulfill an agreement or obligation to our firm as to expenses or fees; if an impasse arises in the attorney-client relationship or the attorney-client relationship is no longer workable, if a client pursues a strategy with which we disagree or insists that the lawyer engage in conduct that is contrary to the judgment and advice of the lawyer, if a client intends to pursue a criminal or illegal act, if a client’s conduct renders it unreasonably difficult for the lawyer to carry out the employment effectively; or in the event a client disregards our legal advice or counsel.
Fees, Billing, and Payment
- Fees are usually billed around the end of each month or at the conclusion of the matter. Payment of invoices is due upon receipt unless otherwise agreed.
- Copies, postage, and fax costs are not routinely billed to clients but may be where the quantities or costs are greater than usual. Clients will be billed for certified mail, insured or registered mail or express delivery charges.
- If a Client does not pay any sums billed or requested, our attorneys may stop all legal work and keep all funds earned for legal services. If our Attorneys take action to collect fees due and not paid, our Clients agree to pay all costs of collection, including reasonable attorneys’ fees to The Law Offices of Hoy & Sahlas, LLC., or other attorneys.
- If our attorneys withdraw from representation of a client, our attorneys have the right to all fees earned through the date of withdrawal.
Delegation of Work and Association with Other Attorneys
Our firm may engage, associate with, or delegate work to such co-counsel as our attorneys in their discretion deem it necessary or advisable to properly represent a client in connection with any particular matter so long as our firm remains ultimately responsible to client for all work performed by co-counsel. The rates charged by such co-counsel shall be equal to or less than the rate charged by our firm’s senior partner unless otherwise agreed. Our firm may also employ individuals other than attorneys to assist in work on this matter on such terms and conditions as our attorneys deem necessary and appropriate so long as the total fees charged to the client are no greater than if the work were done entirely by our attorneys and so long as our attorneys remain ultimately responsible to the client for all work performed by such other individuals.